管理客服專員崗位職責任職要求（6篇范文）

第1篇 管理客服專員崗位職責任職要求

管理客服專員崗位職責

客戶服務專員 客服專員 訂單管理 csr customer service representative order managment customer service representative

歐美制造公司因業務需要新招職位，徐匯區港匯廣場上班，朝九晚六。要求5年以上相關工作經驗，同時接觸過進口訂單和出口訂單，有系統操作經驗，英文熟練溝通，工作認真仔細，抗壓能力強。

1.公司文化很好，同事都很平易近人。

2.上海辦公室20人左右，公司小而精，接下來會有很多業務轉移到中國來，公司屬于上升發展期。

3.需要尋找英文口語熟練溝通，仔細認真有耐心的csr

4.需要候選人是全日制本科學歷，積極主動，能hands on做事情

工作職責概述:

1.收到客戶的訂單系統里下單

2.等美國工廠收到訂單，排計劃，美國那邊貨代會訂艙

3.收到訂艙信息發給客戶

4.等船開了之后香港那邊會做文件的

5.客戶投訴，還有系統這塊也很重要，維護提意見

6.和船公司開會評估服務

job description

manage the sales order process for the assigned market areas and customers

responsibility:

receive， enter & process orders in accordance with customer requirements， forecast & commercial objectives as defined by sales manager

track & coordinate delivery of orders & communicate details to external and internal customers

issue necessary documents

inventory management and deliveries

responsibility:

order planning in collaboration with production， logistics and sales

monitor and optimize stock levels

coordinate with transportation companies to arrange inland deliveries & issue necessary documents

monitor vendor managed inventory

monitor inland logistics related costs

credit risk and billings

responsibility:

checking credit limits and past due reports before invoicing

assisting in month end closing

process customer feedback， advisories or complaints

responsibility:

enter complaints， feedback or advisories in customer feedback tracking system with all necessary information to process

implement the proposed solution(s) of an advisory complaint in the process & close out

sales forecast

responsibility:

update forecast (volume and price) according expected sales by sales managers

update actual sales and customer orders

office administration

responsibility:

arrange appointment， travel arrangement and hotel bookings

organize and assist in exhibition and large scale business functions

manage all the administrative work in the office

liaise with vendors and suppliers

assist in the relocation of personnel

requirements:

high level of personal integrity and ability to maintain confidential information

strong organization skills and attention to detail

strong sense of urgency which drives results

interpersonal skills – ability to effectively interact with individuals at all levels within and outside the organization

creative problem solving and critical thinking skills

ability to work with minimal supervision to accomplish goals and meet schedules

ability to work in a team environment

dependable and capable of multi-tasking

strong prioritization and time management skills

highly motivated to own the process for optimum customer service/satisfaction customer service representative

歐美制造公司因業務需要新招職位，徐匯區港匯廣場上班，朝九晚六。要求5年以上相關工作經驗，同時接觸過進口訂單和出口訂單，有系統操作經驗，英文熟練溝通，工作認真仔細，抗壓能力強。

1.公司文化很好，同事都很平易近人。

2.上海辦公室20人左右，公司小而精，接下來會有很多業務轉移到中國來，公司屬于上升發展期。

3.需要尋找英文口語熟練溝通，仔細認真有耐心的csr

4.需要候選人是全日制本科學歷，積極主動，能hands on做事情

工作職責概述:

1.收到客戶的訂單系統里下單

2.等美國工廠收到訂單，排計劃，美國那邊貨代會訂艙

3.收到訂艙信息發給客戶

4.等船開了之后香港那邊會做文件的

5.客戶投訴，還有系統這塊也很重要，維護提意見

6.和船公司開會評估服務

job description

manage the sales order process for the assigned market areas and customers

responsibility:

receive， enter & process orders in accordance with customer requirements， forecast & commercial objectives as defined by sales manager

track & coordinate delivery of orders & communicate details to external and internal customers

issue necessary documents

inventory management and deliveries

responsibility:

order planning in collaboration with production， logistics and sales

monitor and optimize stock levels

coordinate with transportation companies to arrange inland deliveries & issue necessary documents

monitor vendor managed inventory

monitor inland logistics related costs

credit risk and billings

responsibility:

checking credit limits and past due reports before invoicing

assisting in month end closing

process customer feedback， advisories or complaints

responsibility:

enter complaints， feedback or advisories in customer feedback tracking system with all necessary information to process

implement the proposed solution(s) of an advisory complaint in the process & close out

sales forecast

responsibility:

update forecast (volume and price) according expected sales by sales managers

update actual sales and customer orders

office administration

responsibility:

arrange appointment， travel arrangement and hotel bookings

organize and assist in exhibition and large scale business functions

manage all the administrative work in the office

liaise with vendors and suppliers

assist in the relocation of personnel

requirements:

high level of personal integrity and ability to maintain confidential information

strong organization skills and attention to detail

strong sense of urgency which drives results

interpersonal skills – ability to effectively interact with individuals at all levels within and outside the organization

creative problem solving and critical thinking skills

ability to work with minimal supervision to accomplish goals and meet schedules

ability to work in a team environment

dependable and capable of multi-tasking

strong prioritization and time management skills

highly motivated to own the process for optimum customer service/satisfaction

管理客服專員崗位

第2篇 物業管理客服專員崗位職責

崗位職責:

1、負責業主日常投訴糾紛的協調處理,對業主反映的問題進行處理跟進。

2、負責業主關系維護,定期進行客服回訪,建立良好的業主關系。

3、負責到期物業服務費的催取工作。

4、負責業主檔案資料的更新管理。

5、對小區進日常巡查,發現問題及時報相關部門協調處理。

6、對裝修管理進行日常巡查,發現違規裝修及時告知業主進行整改。

7、做好業主接房、裝修手續的辦理工作。

8、做好空置房屋的檢查工作,發現質量問題及時協調工程維修人員進行維修。

任職資格:

1、有較強的組織協調能力,有獨立解決各項問題的能力,有客戶接待和服務經驗者優先。

2、工作認真負責,考慮問題周全、細致,有較強的工作責任心。

3、具備良好的文字和語言表達能力,善于溝通、處理協調各方面的公共關系,辦事干練細致,能熟練操作電腦。

4、嚴格遵守公司各項管理制度,嚴格執行各項服務操作規程。

5、形象氣質佳。

第3篇 健康管理客服專員崗位職責

職位描述:

崗位職責:

1、負責公司400服務專線的來電接聽工作及資料整理;

2、負責客戶咨詢、訂購來電的接待、聯絡、反饋;

3、通過與項目部門良好地合作提高客戶滿意度;

4、完成公司安排的其他工作。

任職資格:

1、中專以上學歷,戶籍不限,年齡30歲以下;

2、至少有1年以上相關工作經驗,有客服電話接聽、呼叫中心等相關工作經驗者優先考慮;

3、有良好的耐心,有較好的電話交流和溝通能力;

4、有團隊合作精神和良好的抗壓能力。

第4篇 物業管理客服專員崗位職責任職要求

物業管理客服專員崗位職責

崗位職責

1、負責項目日常的客戶來電、來訪的接待，做好接待記錄，并定期進行客戶的跟蹤服務;

2、完成公司下達的各種租售任務及回款指標;

3、負責完成成交客戶的各種租賃手續的辦理，以及跟蹤服務;

4、配合完成客戶的入住收房工作及收房后的一切相關事宜;

5、主動進行客戶渠道的挖掘和拓展。

任職要求:

1、具有1年以上物業客服或者房屋租賃從業經歷優先;

2、誠實守信，工作勤奮主動，積極樂觀，能承受較強的工作壓力，愿意接受高薪挑戰;

3、具有較強的溝通和談判能力，良好的團隊合作精神。

物業管理客服專員崗位

第5篇 管理客服專員崗位職責

崗位職責:

1,公司客服熱線電話接聽、記錄、處理,反饋至各相關部門,通過溝通建立客戶相關信息,及時發現客戶問題并給出正確和滿意的回復,按時效考核。

2,配合開展各項調研工作,通過電話訪問采集顧客信息,提交總結報告,按成功訪談數量、內容準確性考核。

3,客服月度報告制作,實時制定與更新客服數據分析模板,熟悉及挖掘客戶需求,提交月度客服報告給相關部門,按時效性、內容準確性考核。

4,微博/微信客訴每日處理,具備溝通及疑難問題服務的意識跟能力,協調門店與消費者間的矛盾,最大限度地提高客戶滿意,遇到不能解決的問題按流程提交相關人員或主管處理,并跟蹤進展直至圓滿解決。

5,部門事務協助,與分公司crm專員協調溝通、解決處理日常售后問題;協助部門處理常規性的文員工作,執行臨時新增的事務。

任職資格:

1,專科及以上學歷;

2,有一定的營銷意識和技巧,相關工作崗位2年以上經驗;

3,普通話標準,口齒伶俐,懂得消費者心理,語言表達能力強,擅于溝通;

4,熟悉辦公軟件和網絡工具;

5,有呼叫中心、客服中心、電話銷售、互聯網及電子商務工作經驗者優先。

第6篇 健康管理客服專員崗位職責任職要求

職位描述:

崗位職責:

1、負責公司400服務專線的來電接聽工作及資料整理;

2、負責客戶咨詢、訂購來電的接待、聯絡、反饋;

3、通過與項目部門良好地合作提高客戶滿意度;

4、完成公司安排的其他工作。

任職資格:

1、中專以上學歷，戶籍不限，年齡30歲以下;

2、至少有1年以上相關工作經驗，有客服電話接聽、呼叫中心等相關工作經驗者優先考慮;

3、有良好的耐心，有較好的電話交流和溝通能力;

4、有團隊合作精神和良好的抗壓能力。

健康管理客服專員崗位